I'm really not the type to get into feuds, but I'm also not the type to abandon my positions or to let a public insult go unanswered.
Which is why, of course, I have to address IGN's response in GameDaily to my post about the ethical problems with "exclusive reviews." Particularly since their response was simultaneously so paltry and also so revealing about exactly why this practice is really troubling.
It also ties in nicely to some reporting I've been doing on this subject, which I'll be including in this post, along with responses to some other questions I've been getting.
But first, what IGN told GameDaily:
[VP of games content Tal] Blevins made sure to point out the benefits of such premiers to IGN's
readers. "We really want to try to get our reviews up the day of
release or preferably a couple of days before so people can read our
reviews before hand and use that information to make a purchase
decision."
This has nothing to do with exclusivity. IGN could get its review up on release day or a few days before without negotiating a deal to do so exclusively. How would its readers be hurt if other websites also put up their review at the same time? The only people benefiting from IGN doing so exclusively are IGN and its advertisers.
The following comments taken from GameDaily are by Hilary Goldstein, who's editor-in-chief of IGN's Xbox channel and wrote the "GTA IV" review in question:
My position as editor-in-chief in the Xbox channel is to actually try
to get [exclusive reviews]. It's not like somebody kinda calls you up and says, "Hey,
we have the exclusive on this." It's my job to actually secure that.
And that's just constantly being in contact with PR...
If you looked at our site, that entire week was all GTA tops
on IGN.com, which was something we'd never done before. So it was an
entire week leading to the review. That's how we get exclusives of any
kind. We have real estate which is the placement of a story and that's
what we negotiate with. Whether it's news or features or reviews, our
bargaining chip is to basically say, "I will put it here if you let me
have this." So we basically gave them top on IGN.com for five days,
which is a huge deal, and that, to my understanding, is what sold it...
For us on the 360 side we have more than twenty stories that go
up every day and we only have ten spots that editorial can place them
in each day. That's, basically, our bargaining chip. If you want
something to be seen and the higher you want it to be seen, we want the
exclusive out of it. That's pretty much how we got the review. It's not
that the review wouldn't have been topped if we put it up on Sunday
with everybody else, but it was more that we were going to give them a
lot of exposure leading into the review.
OK, so Goldstein has just admitted two things. 1) Before writing the review, he spent six months negotiating with the company whose product he was reviewing to get an exclusive on it. Which makes the whole thing even more troubling. Even though he didn't promise a good review, he was the person most involved in horse trading with Rockstar in order to get the benefit they granted him of an early embargo on his review. So it's not just IGN overall in an ethically troubling position of negotiating for favors before a review, it's the actual person who reviewed the game.
2) IGN trades editorial placement in order to get exclusive reviews. Goldstein admitted it with, apparently, no shame. So when you go to IGN.com and you see content at the top of the page, don't be under the mistaken impression that it's necessarily what the editors think is most newsworthy or interesting. It could just be something they gave away so that they could get an early embargo and a traffic boost over the competition on something else down the pike.
To address an obvious criticism somebody will probably bring up: Yes, of course, all publications including Variety tend to give better placement to exclusive news stories. And we all as reporters endeavor to keep our scoops exclusive. A reporter has some interest in keeping a story exclusive as a reward for his or her hard work in finding out the news. But no legitimate publication or professional journalist I know of ever guarantees placement. Even in the occasional situation when I get "offered" an exclusive by a source, if I choose to take them up on it, the story ends up where the editors choose to put it.
Back to Goldstein:
To me, my problem with online journalism in general is that nobody does their due diligence. Nobody from Variety called us and said, "Hey, would you like to comment about this?"
Because it was an opinion piece. Not a reported piece. I knew all the relevant information and was offering my perspective. As is evidenced in this interview, there is nothing IGN could have told me that I didn't already know.
So if Variety didn't get the game early then you're looking at
somebody, I don't know, who had a grudge on his shoulder because he
didn't even have the game yet and we'd already put out the review. He
says in blog post, "If I had the game right now I would have broken the
embargo." To me that goes against your ethics.
Surely this is a joke. But for the record: As a mature adult, I am capable of making arguments that are not driven by personal grudges. It would be nice if those responding to me were mature enough to address my actual point without making a personal accusation.
And my ethic, by the way, is that I only agree to an embargo if it's the same embargo that every other publication is adhering to. Once somebody else goes, I go. It's that simple. I don't know any other professional journalists who disagree. You may piss off a source for a little while, but you get more respect from readers (which, incidentally) ultimately makes you a publication that sources are more interested in working with anyway).
Goldstein again:
And of course we gave it a 10. But so did everyone else. There's not a
person out there, even in the complaints, nobody said "this game is
awful and IGN's giving it a 10." Everybody said that this game
is brilliant. So what? Instead of telling people, "get the game" we
were telling them "really get the game." It's sort of nit picky.
OK, so, obviously this guy missed the point. To repeat myself: "I'm not saying that 'GTA IV' doesn't deserve a 10." I have a problem with the concept of an exclusive review, regardless of what the conclusion is.
And guess what? Turns out I'm not the only one. I checked in with the folks at Ziff Davis (1UP/EGM) and here's what James Mielke, editor-in-chief for videogames, told me in an email:
[W]e do not actively pursue exclusive reviews with publishers, despite the windfalls we may reap in terms of online traffic or newsstand sales. This is something we did, admittedly, at one point pursue, but have decided to withdraw from as of the last couple of years for various reasons...
As the years passed, more and more publishers started getting bolder, offering us exclusive reviews of certain games they held in high regard, but only if we could guarantee scores of a certain grade or higher. We politely declined. The downside, however, was that certain competing publications accepted these offers, which not only undermined what every other enthusiast publisher like Ziff-Davis was doing in regards to our editorial integrity, but were also very sloppy in keeping that information quiet. Once word got out that various gaming publications were essentially 'for sale,' it became impossible for us to negotiate deals of this kind any more, for fear of guilt by association. Occasionally, a publisher will let us run a review online earlier than other websites, but there are never any guarantees or promises made as a result. Plus, we never go after them.
What about IGN's other big competitor, GameSpot? Here's what Justin Calvert recently wrote on their reviews blog:
GameSpot doesn't do exclusive reviews.
This has been the case
here for as long as I can remember, and should come as no surprise to
anyone who's ever taken the time to read our Review Guidelines.
Not only could agreeing to an exclusive review invite a perceived
conflict of interest [emphasis mine] where scores are concerned, but it would lock us
into posting our review on a certain day, probably at a certain time,
and almost certainly before we've had an opportunity to spend as much
time checking out any online features as much as we'd like. Even
ignoring the score stuff that's a problem, because we post our reviews
when they're ready, and not before.
So, EGM/1Up and GameSpot and (to the extent anyone cares) Variety agree. I think the question now is: How do gamers feel? Are they annoyed that the publications they trust for news and information trade away their editorial space in exchange for exclusive reviews that benefit them and not their readers? Is it at all disturbing that the same individual who spends months engaging in that exact horse trading is then the one who sits down to write a review that's supposed to be objective and unbiased? Do they think they would benefit if any and every publication had the same embargo and just competed on how good their reviews are?
If the answer is "yes," I think gamers should let their opinions be heard by IGN and GameInformer and whoever else engages in these practices. That's my opinion as a gamer, anyway. I've obviously done so (perhaps at greater length than anyone cares).
Finally, to address some questions/criticisms that have been sent my way:
-What's your problem with Rockstar? Are you just mad that you didn't get a copy earlier? And after they gave you all that time to talk to Dan Houser... How ungrateful!
This has nothing to do with Rockstar. Its publicists have every right to give copies of their game and set embargoes in the way that best serves their goals. It's not Rockstar's, or any publisher's, job to defend journalistic ethics. That's a job for journalists and readers.
And for the record, Rockstar was nice enough to get me a copy last Friday, which was perfectly adequate to get my review done by Tuesday (even if I didn't sleep a lot in the 3.5 intervening days).
-Variety and its partner Reelz Channel ran a video review of "Iron Man" that they advertised as "first." Hypocrite! Hypocrite!!!
There is a difference between "exclusive" and "first." Variety has a long tradition of running reviews well before films open because our readers are traditionally industry professionals, not regular people wondering whether it's worth seeing (though that's changing somewhat on the Web).
But we don't do so by negotiating with a studio for an early embargo. In fact, the Hollywood Reporter typically runs its movie reviews on the same day as Variety. Sometimes they even beat us. Consumer media, on the other hand, typically don't want to run a movie review before
opening day, because that's when their readers are most interested
(obviously some weekly TV shows, like "Ebert and Roeper," go a
little earlier). We compete with them by trying to attend every festival and screening that we can, not by trading favors with one of the companies that we cover. Sometimes, one of our film critics just told me, we break embargoes when we feel like we have a good reason. And yet, somehow, Variety survives.
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